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klj
New Contributor
Posts: 3
Registered: ‎06-13-2017

Email reminder causes Workflow Error

[ Edited ]

Has anyone seen workflows go into an error state when the email reminder is configured to 'send the email to task participants', which in this case happens to be the originator on the recipients tab? 

 

Error in Management: ActivityInstanceDestination property not available in given context.

 

 

Does the To field need to be completed when selecting the 'Send email to task participants' option?

 

 

 

Moderator
Moderator
Posts: 210
Registered: ‎08-19-2014

Re: Email reminder causes Workflow Error

Hi,

The To field in this case is optional as  you have configured it to send out to your task participants. I've tested this on my end and it resulted to the same error. I think the error is due to the use of the Task Participant name on the body of the escalation e-mail. You may consider logging a  support ticket to get confirmation on this behavior.

Any views or opinions presented in this post are solely those of the author and do not necessarily represent those of the organization. The organization will not accept any liability for any issues arising from the actions taken in respect of the information provided by any forum member.
Moderator
Posts: 173
Registered: ‎07-12-2015

Re: Email reminder causes Workflow Error

[ Edited ]

Hi Kji,

 

The error "ActivityInstanceDestination property not available in given context" is caused by using the Task Participant Name or Task User Display Name field in the Body of the Email Reminder. This has been determined to be a known issue on K2 Five. For now, kindly refrain from using the 2 mentioned fields in a reminder email. 

 

K2 will not accept any liability for any issues arising from actions taken in respect of the information provided by any forum member.