Solved

Sometime K2 Smartforms display the wrong layout

  • 6 August 2020
  • 2 replies
  • 120 views

Sometime K2 Smartforms display the wrong layout on a desktop device. When I view the HTML source and track how it changes, I found system add the CSS class name = mobile into the root HTML tag by SFRuntimeBrowserDetection. Although user access web application on the desktop.

 

If I try to checkout SMF and check-in, the issues are gone.

 

This issue does not always occur, it happened to some user and sometimes. Please advice.

Note. This form uses a custom theme.

icon

Best answer by Mivaro 12 August 2020, 06:31

Hello  @Sumit 


 


There is a known issue with the following work-around that should address this caching issue:


 


https://help.k2.com/support-services/kbs100271


 


Regards,


Michelle

View original

2 replies

Userlevel 1
Badge +4

Hello  @Sumit 


 


There is a known issue with the following work-around that should address this caching issue:


 


https://help.k2.com/support-services/kbs100271


 


Regards,


Michelle

Thank you very much for your support. I will try following your recommendations.

Reply