Question

ADALServiceException on K2

  • 28 January 2021
  • 5 replies
  • 79 views

Badge +1

I have this Issue, I am getting this Exception on K2 :

Type 'Microsoft.IdentityModel.Clients.ActiveDirectory.AdalServiceException' in Assembly 'Microsoft.IdentityModel.Clients.ActiveDirectory', Version=3.10.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35 is not marked as serializable.

Please what could be the primary issue?

 

 


5 replies

Userlevel 3
Badge +7

Hi @razor87,

 

Does this occer when the send email step in a workflow is used?

 

Kind Regards

Prineel

Badge +1

Hi @razor87,

 

Does this occer when the send email step in a workflow is used?

 

Kind Regards

Prineel

Not at all. Most times when service Account is used together with Online Sharepoint document, which involves the use of MS word documentation and co.

What can be the issue?

Userlevel 3
Badge +7

Hi @razor87,

 

Not entirely sure, i came across a ticket with the same error as you, but it was workflow related with an email step. It could be that your that proxy is blocking trust.k2.com (This is what the inner exception showed of the ticket). The resolution for the ticket were to update the Exchange connection strings to use the correct OAuth Resource, and to adjust the internet options configuration. If this does not help, I recommend opening a support ticket.

 

Kind Regards

Prineel

Badge +1

Hi @razor87,

 

Not entirely sure, i came across a ticket with the same error as you, but it was workflow related with an email step. It could be that your that proxy is blocking trust.k2.com (This is what the inner exception showed of the ticket). The resolution for the ticket were to update the Exchange connection strings to use the correct OAuth Resource, and to adjust the internet options configuration. If this does not help, I recommend opening a support ticket.

 

Kind Regards

Prineel

 

 

Many thanks, Can you kindly assist with screenshots? Let me see if I could do the same.

Thanks

Userlevel 3
Badge +7

Hi @razor87,

Unfortuanately there are no steps on how the fix was implemented. You will need to open a support ticket for assistance. This is all I could find from the ticket:
 

Kind Regards

Prineel

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