Question

SERIUOUSLY slow performance on a KT Solution on SharePoint

  • 3 September 2020
  • 1 reply
  • 84 views

Badge +8

Hi,

 

I have just deployed a solution to our live environment which is quite a big solution in that it has a fair bit of logic in the forms, although the workflows I don't think aren't that complex.

The issue I have is that this is the second solution I have deployed to our live enviroment and the forms TAKE AN AGE to load..... It's really bad! 

Before I go into doing a screen recording of how long it takes and doing endless screenshots of my forms logic, can I ask what server/disc/ram etc resources you all have in your SharePoint environment to facilitate quick load of K2 solutions in SharePoint?

Thanks


1 reply

Userlevel 1
Badge +4

Hello  @JulieBird 


 


I would implement some monitoring to attempt to isolate or determine where the load is coming from. I have a couple of resources and reasons this could be the case:


 


1. How to enable Performance Monitoring on the K2 Service


https://help.k2.com/support-services/kbs100072


2. Please ensure that you have the appropriate CU and Fixpacks installed. 
3. If you notice degraded performance, review the following additional logging: 
- Check SQL Server error logging https://docs.microsoft.com/en-us/sql/relational-databases/performance/view-the-sql-server-error-log-sql-server-management-studio?view=sql-server-2017) 
- Perform a fiddler trace and attach it (ensuring to decrypt HTTPS calls): https://help.k2.com/support-services/kbs100076 
- Use the standard IIS log files to track individual requests. These logs can help to identify authentication issues and can isolate performance bottlenecks. 
- Implement host server logging + SmartObject logging: https://help.k2.com/kb000298 

4
. Does the performance degrade over time or is there a sudden onset? 
 
5. During the periods of slow performance, what is the CPU and memory usage of the following Windows processes: 
- K2Hostserver on the K2 Application Server 
- The SQL Server 
- The IIS Worker Process(es) on the K2 SmartForms Server 


 


Regards,


Michelle

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