Question

How do I capture the person that actioned a workflow task using an email response?

  • 27 October 2020
  • 1 reply
  • 93 views

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I have a task that permits a manager to approve or reject a form via email response, in that they just have to reply to the automated task email with the work “Approve” or “Reject”.

 

After they do so, I want to store who actioned the task in a data field or my database. However, when I attempt to store “Activity Instance Destination User Name” or “Activity Instance Display Name”, I see that “K2Server” is the value stored for all of these.

 

How do I change this so that it’s the actual user who actioned the task?


1 reply

Userlevel 1
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For smartaction, I think the task sent to K2server account.

 

Please check this, hope it might helps

https://community.k2.com/k2-blackpearl-forum-posts-95/smartaction-questions-83650

https://community.k2.com/k2-blackpearl-forum-posts-95/capture-the-user-who-action-ed-a-task-from-smart-actions-88434

 

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