Question

PDF Converter timeout

  • 12 January 2016
  • 6 replies
  • 2007 views

Hello,

 

I'm trying to create a PDF file in the workflow by using the PDF converter tool and sending the URL of the form. I'm having some trouble with the conversion because if I set a low conversion delay the data that should be on the form isn't completely generated and if I set it above 60 the smartobject returns a "webkit timeout" error.

Is there any way to fix this?


6 replies

Userlevel 6
Badge +10

Hi,


 


In the Hostserver.config file, [SystemDrive]:K2 blackpearlHost ServerBinK2HostServer.exe.Config , please add the following:


<add key="Sourcecode.SmartObjects.Services.PDFConverter.NavigationTimeout" value="120" />


 


Then Restart K2 service


 


wish this helps


 

Thank you so much! I'll try it :)

It still returns an error: Conversion failed: Webkit navigation timeout. :(

Userlevel 6
Badge +10

Hi,


 


I have updated the key that should be added to the K2HostServer.exe.Config file, there was a space at the beginning of the key value which could cause it to be ignored.


 


Regards,


Mustafa

any solution to this issue

Userlevel 1
Badge +4

Hello 

 

I would suggest reviewing the following article if you are still experiencing this issue:  https://help.k2.com/kb001626.aspx

 

Regards,

Michelle

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