I have created a smart object whose data is supplied by a SQL Server Service Instance.
The SQL Server Service Instance authenticates by SSO.
Things were working well until the user account that the service instance was using to authenticate had a password change.
In K2 Manager, I updated the password in the service instance configuration to the new password (and a confirmation appears indicating successful connection).
However, back in K2 designer and runtime, if I try to launch anything that uses this particular service instance, I get an error: Logon failure: unknown user name or bad password.
I have searched around for an answer, a couple of articles suggest caching is the issue, but the suggested solutions are for a much older version of K2, ("K2 Workplace", what is that? we are using K2 Five) and the instructions just don't sync with what I see.
Does anyone have any suggestions?
Best answer by bmorgan
Going into the workspace, removing then re-adding credentials; then also, going into the service instance and again updating the password finally fixed this issue.