Question

Unable to launch apps that are already exist

  • 5 January 2021
  • 1 reply
  • 141 views

Badge +1

Hi guys, we are unable to luch apps from out catalog, look that “Launch” bottom is dissable.
 

 


1 reply

Userlevel 2
Badge +6

Hi Agustinc1913,

 

you may try the following below on your web browser and check if issue persists

a. - open your web browser
- Clear the browser cache
- access the view flow and check if issue still persists

- if it persists please proceed to b

b. - In your web browser kindly access the URL
https://<your K2 site url>/Runtime/CacheControl.ashx?m=Clear
https://<your K2 site url>/Workspace/CacheControl.ashx?m=Clear
- Once prompted completed or successfull or refreshed
- Open a new web browser
- and check if issue still exists

 

Should you feel that this post is of use and or an accurate solution to the raised question, I kindly encourage you to mark it as such 
using the 'Best Answer', 'Like' and\or ‘Me Too’ options.

 

Cheers,
Kate

 

K2 will not accept any liability for any issues arising from actions taken in respect of the information provided by any forum member.
 

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